Our offices keep traditional office hours of 9am – 5pm. However, you can leave a message for us to call you back or if you want to make an appointment with a financial adviser please do so here
If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.
Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please see the following link for further details: http://financial-ombudsman.org.uk/
If you have any queries about Wren Sterling’s governance arrangements or you would like to make a complaint, please contact:
Director of Compliance
13-19 Derby Road,
T: 0370 1432 100
The Financial Conduct Authority is an independent body that regulates financial services in the UK.
Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: 13-19 Derby Road, Nottingham NG1 5AA. Registered in England No. 09157918.
You can check this by visiting the FCA register (www.fca.org.uk/), alternatively you can call the FCA on 0800 111 6768.