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Your rights and making a complaint

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).  Please see the following link for further details:

If you have any queries about Wren Sterling’s governance arrangements or you would like to make a complaint, please contact:

Elaine Batchelor
Director of Compliance
Wren Sterling
Castle Marina Road,
Castle Bridge Office Village,

T: 0370 1432 100

The Financial Conduct Authority is an independent body that regulates financial services in the UK.

Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. The Financial Services Register number is 665653. Registered office: Castle Marina Road, Castle Bridge Office Village, Nottingham NG7 1TN. Registered in England No. 09157918.

You can check this by visiting the FCA register (, alternatively you can call the FCA on 0800 111 6768.

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